kaiol
says
Its been 12 hours. I feel like that might be too long.? Everyone is doing great work, cant wait to buy and upload some files…
- Has been a member for 4-5 years
- Bought between 50 and 99 items
- Has been a member for 5-6 years
- Sold between 1 and 100 dollars
- Bought between 50 and 99 items
- United States
johnhoysa
says
yeah that has happened to me before. Talk to the staff via the support section instead of here in the forums and hopefully they will be able to help you!
The transfer should happen with in minutes!
- Has been a member for 4-5 years
- Bought between 50 and 99 items
kaiol
says
yeah that has happened to me before. Talk to the staff via the support section instead of here in the forums and hopefully they will be able to help you! The transfer should happen with in minutes!
Thanks for the reply. I actually had sent them a request last night and recieved confirmation – but still no reply. How quick are they to respond?
- Has been a member for 5-6 years
- Item was Featured
- Author was Featured
- Exclusive Author
- Sold between 100 000 and 250 000 dollars
- Bought between 10 and 49 items
- Spain
- Referred between 500 and 999 users
- Has been a member for 4-5 years
- Bought between 50 and 99 items
- Has been a member for 5-6 years
- Item was Featured
- Author was Featured
- Exclusive Author
- Sold between 100 000 and 250 000 dollars
- Bought between 10 and 49 items
- Spain
- Referred between 500 and 999 users
bobocel
says
Well, I’m sure Jun will check this shortly, but now you know your issue is looked into. 
- Has been a member for 5-6 years
- Bought between 50 and 99 items
kramp1502
says
same problem for me. made payment yesterday lunchtime ( 30 hours ago) – nothing yet. maybe a problem with the site/ server / paypal. i’ve reported mine too. Sure it will get sorted in the near future though.
- Has been a member for 4-5 years
- Bought between 50 and 99 items
kaiol
says
same problem for me. made payment yesterday lunchtime ( 30 hours ago) – nothing yet. maybe a problem with the site/ server / paypal. i’ve reported mine too. Sure it will get sorted in the near future though.Any luck yet?
245 posts
- Has been a member for 5-6 years
- Envato Staff
- Author was Featured
- Exclusive Author
- Sold between 1 000 and 5 000 dollars
- Bought between 10 and 49 items
Jun
says
Hi guys, Sorry about the paypal error, sometimes (very rarely) PayPal just does not send our system the required confirmation. As long as you have your paypal receipt, just forward that to us at support and we’ll get it sorted for you 
Jun is an Envato staff member
- Has been a member for 4-5 years
- Bought between 1 and 9 items
laitian
says
Was this ever solved for you? It has been an hour for me and my account still shows 0.00! How can i contact someone to solve this?
Request processing...