(Locked) Beyond belief poor service from PayPal order processing

I am so frustrated and pissed! I’m a new member. About 4 hours ago I TRIED to order a template. My bank underwent a name change through merger. That means they (PayPal) won’t process the order via check… for at least 3 days, because yeah, I was nice enough to inform them of the merger. Over a year ago. I shouldn’t have to, they should be doing their job if they knew what they are doing which obviously they don’t. Another reason I HATE using PalPal. I know I’m not the only one.

So I tried to use my credit card from ANOTHER bank. The order process went normally accepting my card number and showing what I ordered then nothing to finish the order. It generated no error report,no order confirmation, nothing. So I waitied and waited. No confirmation from PayPal or ActiveDen. Hours pass.

I call the fools at PayPal. Played phone tag and having first denying any order coming through some bozo finally admits they (PayPal) put a “security flag” on it, refusing the transaction. I get transfered to their “security” dept. What a laugh!

At no time did PayPal say why and as hard as I tried to get any answer or resolution, or even a hint what could have gone wrong, nothing but to get my blood boiling. Over 30 minutes on the phone, nothing accomplished. By the way I have a credit score of over 800. I used the credit card I tried for this order for years. Absolutely no reason of any kind for there to be a security hold and these morons won’t/can ‘t say why there is one or when if ever it would be lifted. who put it on, why and nobody up the chain to talk do.

Why does Activeden use such #(#($$ idiots?

It gets worse!

So I tired and I use the word TRIED to report this to Activeden. I find the form to report the PayPal problem. Obviously if there is a form, this is nothing new. I go into details. At the bottom of the form it asks for the transaction number. Well duh if the order don’t go through THERE IS NO TRANSACTION NUMBER TO REPORT !

Another 20 minutes wasted filling out a “complaint” form that can’t be sent, so why I’m venting here. Understand how STUPID that is to a group that sells software? Damn funny, you are directed by ActiveDen to use a form to report complaints about PayPal screw-ups that crashes because you can’t always fill in ONE field the form demans be filled in IF there was no transaction of course you can’t. How dumb is that?

Hint to Activeden….. you know how things like that PISS OFF customers and probably sellers?

More time wasted and no progress and I’m more pissed then ever. I come here in good faith to buy and and only get the run-a-around. What a stupid way to run a railroad or web site. Stupid doesn’t come close.

You authors should be pissed off too. Who knows how many people TRY to buy something and go through the kind of hell I have with PayPal, but don’t tell anyone here about it.

I still want the template, it will be the second I bought in a couple weeks and had planned on more gooides I’ve seen here but sadly VERY unlikely I’ll ever try to buy anything else if it forces you to use the buffoons at PayPal. That too is why I’m writing this. GET RID OF THOSE MORONS ! Get a Merchant Account and process your credit card orders direct. I do.

Authors, STAND UP and complain. This is costing lost sales. Obviously. This is beyond stupid and totally uncalled for. You never piss off a potential customer and I’m more pissed then I’ve been in years!

wvg said
I am so frustrated and pissed! I’m a new member. About 4 hours ago I TRIED to order a template. My bank underwent a name change through merger. That means they (PayPal) won’t process the order via check… for at least 3 days, because yeah, I was nice enough to inform them of the merger. Over a year ago. I shouldn’t have to, they should be doing their job if they knew what they are doing which obviously they don’t. Another reason I HATE using PalPal. I know I’m not the only one.

So I tried to use my credit card from ANOTHER bank. The order process went normally accepting my card number and showing what I ordered then nothing to finish the order. It generated no error report,no order confirmation, nothing. So I waitied and waited. No confirmation from PayPal or ActiveDen. Hours pass.

I call the fools at PayPal. Played phone tag and having first denying any order coming through some bozo finally admits they (PayPal) put a “security flag” on it, refusing the transaction. I get transfered to their “security” dept. What a laugh!

At no time did PayPal say why and as hard as I tried to get any answer or resolution, or even a hint what could have gone wrong, nothing but to get my blood boiling. Over 30 minutes on the phone, nothing accomplished. By the way I have a credit score of over 800. I used the credit card I tried for this order for years. Absolutely no reason of any kind for there to be a security hold and these morons won’t/can ‘t say why there is one or when if ever it would be lifted. who put it on, why and nobody up the chain to talk do.

Why does Activeden use such #(#($$ idiots?

It gets worse!

So I tired and I use the word TRIED to report this to Activeden. I find the form to report the PayPal problem. Obviously if there is a form, this is nothing new. I go into details. At the bottom of the form it asks for the transaction number. Well duh if the order don’t go through THERE IS NO TRANSACTION NUMBER TO REPORT !

Another 20 minutes wasted filling out a “complaint” form that can’t be sent, so why I’m venting here. Understand how STUPID that is to a group that sells software? Damn funny, you are directed by ActiveDen to use a form to report complaints about PayPal screw-ups that crashes because you can’t always fill in ONE field the form demans be filled in IF there was no transaction of course you can’t. How dumb is that?

Hint to Activeden….. you know how things like that PISS OFF customers and probably sellers?

More time wasted and no progress and I’m more pissed then ever. I come here in good faith to buy and and only get the run-a-around. What a stupid way to run a railroad or web site. Stupid doesn’t come close.

You authors should be pissed off too. Who knows how many people TRY to buy something and go through the kind of hell I have with PayPal, but don’t tell anyone here about it.

I still want the template, it will be the second I bought in a couple weeks and had planned on more gooides I’ve seen here but sadly VERY unlikely I’ll ever try to buy anything else if it forces you to use the buffoons at PayPal. That too is why I’m writing this. GET RID OF THOSE MORONS ! Get a Merchant Account and process your credit card orders direct. I do.

Authors, STAND UP and complain. This is costing lost sales. Obviously. This is beyond stupid and totally uncalled for. You never piss off a potential customer and I’m more pissed then I’ve been in years!

wow sorry about your bad luck.. i have my bank connected to paypal.. when i go to buy sumthing from the marketplaces.. it takes less then a minute just a few clicks and bam im done

MSFX said
^ I’m actually with TNL on this one, although I dislike Paypal for their exchange rates I’ve only ever had an issue when someone tried to send me ALOT of money and I had to reverify my account, otherwise they’ve been fine… have you tried contacting AD support?

thanks matt.. yeah ive had a few problems with paypal.. but still came out good in the end..

Update: A comedy of errors and gross stupidity!

I called PayPal again this morning. Initially they deny there was a problem yesterday. How typical of PayPal. I pressed them and then PayPal ADMITED they screwed up, but refuse to give any details of how they screwed-up or who flagged the account or why the account was flagged preventing the transaction from going through.

I had the PayPal representative remain on the phone while I attempted to place the order again using the same credit card. This time success… but:

The so-called “support” from Envato Marketplaces was/is LAUGHABLE .

I got several emails obviously from a autoresponder, so no help at all actually. Again they make the foolish mistake of asking in the email for the ticket number of the transaction WHEN THERE CAN ’T BE ONE if the problem is actually PayPal screwing up the processing, then denying there was a problem today.

This reflects badly on the lack of professionalism of Activeden and Envato Marketplace.

A personal message to all the authors that offer their services and products here: I’ve personally viewed many samples of your work. Not a few, literally hundreds. I see a high degree of professionalism in your work BUT that is totally offset by the sloppy and very amaturish ordering processing and the inability to accept credit card orders directly.

^ I agree Paypal can be a pain in the butt sometimes. Let me know if you have any questions about the template. I answer support questions within 24 hours (sometimes weekends are 48).

-Jack (from 50andJack)

obviously there’s was a problem with paypal. But what i do not understand is what is the envato fault in this? Let be logic, you can’t purchase form envato marketplace because paypal blocked your account or something like that. Even if envato support will answer your email, what they can do? As long as paypal do not resolve the problem envato can’t do nothing.

Now, speaking about paypal. They have some signals that triggers they’re alarms to prevent theft and frauds. Ok, you are a legitimate customer and you want to tell them that you are ok and nice. Did they believe you? Did they trust you only because you contacted them? Till the moment the verifying process will end they will not listen to you, they will treat you as a potential thief.

Thanks Jack. I just took a quick look so far, pressed for time with other projects, which is another reason I was so annoyed not with you but PayPal and Activeden having set time aside yesterday, now I don’t know when I’ll have time to get back to it.

It isn't your fault.  Beyond your control, I know.  I've read about 10 pages cf comments already about the template and appreciate not only how fast you respond but your technical skill.  I appreciate how well documented the XML files are and the ample seperate help files which are some of the best written I've seen.

MSFX , I’m hardly ranting. The so-called “support channels” over Activeden are actually part of the problem!

Nothing will piss off a customer more than having his credit card “refused” due to bungling by PayPal then trying to report the problem to Activeden only to again have the ball dropped by them having a poorly designed form that demands an imput fiield be completed that the customer can’t, because the order didn’t complete. That’s BUSH LEGAGUE and you know it.

If I can’t rant about it here, then where?

I’ve been with paypal for 5+ years and haven’t had any problems. Sure the exchange rates suck but when it comes to envato, they take care of that fee. If you’re an author any money you make, you wont lose any of it through paypal.

I don’t understand why you are upset with envato though. They cannot do anything if it’s an issue with paypal. Hopefully you get whatever issue it is resolved soon. Maybe try a different pay service in the meantime?